Limo Fly policies
Cancellation Policy
How to change or cancel a Limo Fly reservation, and what determines whether a refund applies. The exact terms for your trip are shown at checkout and in your booking confirmation.
Last updated: August 2026
1. Booking Changes
Plans change, and we would always rather adjust a ride than lose it. Pickup time, addresses, passenger count, luggage, vehicle class, child seats and extra stops can often be modified if you contact us with enough notice.
Changes are confirmed once our team replies or you receive an updated confirmation. Some changes may affect the price of the trip.
2. Cancellations
Cancellation requests should be sent to our team as early as possible, with your booking reference and pickup date. A cancellation is effective once we confirm it.
48 hours or more before pickup: full refund — you are refunded 100% of what you paid for that reservation.
Between 48 and 24 hours before pickup: a 20% cancellation charge applies, so 80% of the amount paid is refunded.
Less than 24 hours before pickup: the reservation is non-refundable.
No-show: no refund applies.
Timing is measured from the scheduled pickup time of the affected trip, using the moment your cancellation request reaches us.
3. Refund Eligibility
Cancelled 48 hours or more before pickup — 100% refunded.
Cancelled between 48 and 24 hours before pickup — 80% refunded (20% cancellation charge).
Cancelled less than 24 hours before pickup — non-refundable.
No-show — non-refundable.
Where a refund does apply and payment was made online, it is returned to the original payment method through the payment processor; the time it takes to appear depends on your bank or card issuer.
4. No-Shows
A no-show occurs when passengers do not appear at the agreed pickup location within the applicable grace or waiting period and cannot be reached at the contact number provided.
No-shows are non-refundable. Late cancellations and cancellations made on site once the chauffeur has arrived may be charged the equivalent of a one-way trip for the reserved service.
Where the grace period has passed and additional waiting is not accepted, the chauffeur may leave and the reservation may be treated as a no-show. Calling us as soon as you know there is a problem almost always leads to a better outcome.
5. Flight Delays and Airline Changes
When you provide your airline and flight number, we monitor arrivals and adjust pickup timing for normal delays at no penalty where operationally possible.
Significant schedule changes, diversions or cancellations by an airline may require rescheduling to a different time or day, subject to availability. Please notify us as soon as you learn of a change.
6. Cruise Delays and Schedule Changes
Cruise arrivals and disembarkation times can shift. Tell us as soon as you know of a change to your ship's schedule and we will try to adjust your pickup, subject to vehicle availability.
Where the cruise line changes an itinerary or port, we will work with you to reschedule the affected legs.
7. Weather, Road Closures and Force Majeure
Severe weather, hurricanes, flooding, road closures, accidents, civil disruption or other events beyond reasonable control can make a trip unsafe or impossible to perform.
In these situations we work with you to reschedule where possible, or to resolve the booking fairly. Neither party is treated as at fault for events outside its control.
8. Late Changes to Pickup Time or Address
Last-minute changes to pickup time, pickup or drop-off address, or added stops may not be possible once a chauffeur has been dispatched, and can affect the price when the route or duration changes materially.
If a chauffeur is already on the way and you cancel because you have decided to depart earlier than scheduled, the fare for that trip may not be refundable.
We will always tell you the effect of a late change before applying it.
9. Multi-Trip and Round-Trip Cancellations
Round trips and multi-leg itineraries are priced per leg, so a single leg can usually be changed or cancelled without affecting the others.
Because each leg has its own timing, the treatment of a request may differ from one leg to another — for example a return several days away versus an outbound tomorrow.
10. Large Group and Custom Transportation
Bookings above 14 passengers, multi-vehicle arrangements and custom itineraries are planned individually and may commit vehicles and chauffeurs well in advance.
Change and cancellation terms for these bookings are agreed with our team and confirmed in writing when the trip is arranged.
11. How to Request a Change or Cancellation
Contact our team through the contact page, by phone or by replying to your confirmation, and include your booking reference, pickup date and what you would like to change.
We will confirm the change or cancellation and let you know whether any fee or refund applies to that reservation before anything is finalized.
Questions about this policy?
Our team can walk you through anything on this page, or help with an existing reservation.
This page is provided for general information about how Limo Fly operates. It is not legal advice and has not been prepared as a substitute for advice from a qualified attorney.